Free delivery on orders $200+ Secure payments Fast order tracking
Support Center
Browse answers about orders, payments, delivery, warranty, and account support. For legal terms, see our Terms & Conditions.
Checkout, sales invoices, and card payments.
Go to My Orders in your dashboard to view real-time shipping updates and tracking numbers.
Submit a request through the Business Account page to unlock bulk pricing and tax exemptions.
Addresses can be updated in Settings before an order is processed. Once shipped, changes cannot be made.
When our team sends you an invoice, you will receive an email with a secure payment link. Open the link, review your items, and pay by card through Stripe.
Browse products, add items to your cart, and proceed to checkout. Sign in or create an account, enter your delivery details, and pay securely online. You will receive an order confirmation once payment is successful.
We accept major credit and debit cards through Stripe secure checkout. For sales invoices created by our field team, payment is completed via the Stripe link included in your invoice email.
No. Card payments at checkout and on sales invoices are processed securely by Stripe with no card surcharge. You pay the total shown, including GST.
Shipping timeframes, delivery charges, and return guidance.
Paid orders are usually dispatched the same or next business day; orders paid on a weekend or public holiday go out the next business day. Delivery time after dispatch depends on your location and the courier. Account customers can track orders from their dashboard, and guest customers can use Order Tracking with their order number and checkout email.
Yes. Standard delivery is free on orders of $200 or more, and showroom pickup from Lakemba is always free. Orders under $200 have a $10 delivery fee. Any delivery fee is shown at checkout (or on your sales invoice) before you pay.
Changed your mind? You can return eligible items within 14 days of delivery or showroom pickup, as long as they are unused and in their original packaging. Faulty or misdescribed items are covered by the Australian Consumer Law. Please keep your invoice or order confirmation and contact us before sending anything back. Full details are in our Returns & Refunds Policy.
Authenticity, specifications, and warranty support.
GadgetWizard sources authentic products from trusted suppliers. Warranty coverage varies by brand and product type and is listed on product pages where applicable. Keep your proof of purchase for warranty support.
Accounts, orders, and how to reach our team.
Click Sign In to log in with your email and password, or register a new account from the login page. Your dashboard lets you view orders, manage addresses, and update account details.
Reach us by phone at +61 424 346 968, email at contact@gadgetwizard.com.au, or live chat during business hours. Visit our showroom at 46 Railway Pde, Lakemba NSW 2195 if you prefer in-person assistance.
