Customer care
How GadgetWizard handles faulty goods, warranty support, and eligible returns — with your Australian Consumer Law rights explained.
Last updated: October 2026
Section 1
GadgetWizard is operated by Gadget Wizard Pty Ltd (ABN 31 694 555 514). This Returns & Refunds Policy explains how we handle faulty goods, warranty claims, and 14-day change-of-mind returns. Your rights under the Australian Consumer Law (ACL) always take priority over this policy where they provide greater protection.
Section 2
Consumer guarantees under the ACL apply to products sold by us. Goods must be of acceptable quality, fit for purpose, match their description, and match any sample or demonstration model. For a major failure, you may choose a refund or replacement. For a non-major failure, we may offer repair or replacement within a reasonable time. These rights exist in addition to any manufacturer warranty.
Section 3
Contact us as soon as you identify a fault or discrepancy. Provide your order number, a description of the issue, and supporting photos or video where helpful. Do not attempt repairs that may void manufacturer warranty unless we authorise them. We will assess eligible claims under the ACL and coordinate repair, replacement, or refund as appropriate.
Section 4
Many electronics and accessories include a manufacturer warranty in addition to your ACL rights. Warranty terms vary by brand and product category. We can assist with warranty guidance and documentation where the product was purchased from GadgetWizard. Proof of purchase is required.
Section 5
Changed your mind? You can return eligible items within 14 days of delivery or showroom pickup. Items must be unused and in their original condition and packaging, with all accessories and proof of purchase. Opened software licences, hygiene-sensitive accessories, and personalised items cannot be returned for change of mind. Restocking fees may apply only where disclosed before purchase. Change-of-mind returns are offered in addition to your rights under the ACL and do not limit them.
Section 6
Email contact@gadgetwizard.com.au or call +61 424 346 968 with your order number and reason for return. We will confirm whether your item is eligible and provide return instructions if applicable. Refunds for approved returns are processed to the original payment method where possible and may take several business days to appear depending on your financial institution.
Section 7
You may also visit our showroom at 46 Railway Pde, Lakemba (open daily, 10:00 am – 2:00 am) for help with returns, warranty questions, or order issues.
Section 8
Returns & refunds: contact@gadgetwizard.com.au · +61 424 346 968.
